Shipping FAQ

FREE SHIPPING
If qualifying items within your order total $100 or more, your order ships FREE! Orders must be shipped within the 48 States and will be sent with UPS Ground. AK/HI, US Territories, VI/PR, APO/FPO, and all other international countries are not included. Please be sure to provide a physical street address, UPS does not deliver to P.O. Boxes.

Order subtotal from $1 - $99.99 = $6.95 Flat Rate Shipping 5 - 7 Business Days.
Order subtotal from $100+ (after all/any discounts) = Free Shipping 7-14 business Days.

LOCAL PICK UP
Unfortunately, we are not able to offer local pick up at this time. We apologize for any inconvenience! Please review shipping times for delivery information.

SHIPPING TIME
All orders are processed at 12 P.M. noon PST. Orders placed with flat rate or free shipping will leave our warehouse within 1-3 business days. ONLY orders placed with express/expedited shipping (UPS Ground 5 Business Days, 3 Business Days, 2 Business Days, and Next Day Air) are processed for shipping same day as long as they are placed/paid for BEFORE 12 P.M. NOON PST. Orders placed after 12 P.M. noon PST will move for processing to the next business day.


Please refer to the charts below for expedited shipping times.**


Order placed before 12 P.M. NOON PST
Monday Tuesday Wednesday Thursday Friday Sat/Sun Monday
UPS Ground 5 Business Days Order placed 1st business day 2nd business day 3rd business day 4th business day No deliveries 5th business day,
delivery on/by today
Monday Tuesday Wednesday Thursday
UPS 3 Business Days Order placed 1st business day 2nd business day 3rd business day,
delivery on/by today
Monday Tuesday Wednesday
UPS 2 Business Days Order placed 1st business day 2nd business day,
delivery on/by today
Monday Tuesday
UPS Next Day Air Order placed 1st business day,
delivery on/by today

Order placed AFTER 12 P.M. noon PST
Monday Tuesday Wednesday Thursday Friday Sat/Sun Monday Tuesday
UPS Ground 5 Business Days Order placed
AFTER 12 pm
noon PST is processed on
next available business day
Order placed 1st business day 2nd business day 3rd business day No deliveries 4th business day 5th business day,
delivery on/by today
-
Monday Tuesday Wednesday Thursday Friday
UPS 3 Business Days Order placed 1st business day 2nd business day 3rd business day,
delivery on/by today
Monday Tuesday Wednesday Thursday
UPS 2 Business Days Order placed 1st business day 2nd business day,
delivery on/by today
Monday Tuesday Wednesday
UPS Next Day Air Order placed 1st business day,
delivery on/by today

Saturday delivery is not available at this time. We apologize for any inconvenience! Time in transit will depend on the chosen shipping method. Standard shipping is typically 5-7 business days. We recommend leaving plenty of time for delivery and for items to reach your event, especially for larger orders. Please refer to the map below for standard shipping times.

This map is meant to be an estimate of delivery times by UPS and is not a guarantee of service.

Shipping Estimate Map

**HANDMADE ITEMS

Please keep in mind that most handmade and custom orders require at lease 1-3 business days to make before shipping.

INTERNATIONAL SHIPPING
We offer UPS Worldwide Shipping and UPS Express Worldwide Shipping. Please choose the country you'd like the order shipped to from the Country drop down menu. Local international taxes and resulting customs fees are not included in purchase or shipping price and will be responsibility of the buyer.

EXCHANGES
Changed your mind about an size/color/item? Welcome to return it back to us for an exchange for another size/color/item if still in original/sealed condition. First, please place a new order for the items you want. Then please return the items you want to exchange for a full refund of merchandise returned minus actual shipping of original shipment to you. Please do include both the order # of the original & new order number in documentation along with your return. We will take exchanges up to 60 days from date your order was delivered. Shipping costs both ways are not refundable.

RETURNS
Your satisfaction is important to us. If, for any reason, you are not satisfied with your purchase, please return it to us within 60 days in the original packaging and original new condition. Used/unsealed items will not be accepted. Shipping fees are not refundable. Please send us an email at info@balsacircle.com with any questions you may have. Buyers will be responsible for shipping back to us for refunds. Shipping costs both ways are not refundable.

***All merchandise returned that is opened or not in original packaging will be discarded. No refunds or exchanges will be issued for such merchandise.***

To return your order: Please email us at info@balsacircle.com with your order number, the items you'll be returning, and your return tracking number. A tracking number is required for all returns, otherwise we can not submit the refund.

REFUNDS
Refund are issued within 24 -48 hrs. Please allow 3-5 business days for your refund to process. Your refund will be applied to the original card/bank/PayPal account used to purchase the items.