RETURNS / EXCHANGES / REFUNDS
Your satisfaction is important to us. If, for any reason, you are not satisfied with your purchase, please return it to us within 60 days in the original packaging and original new condition. Used/unsealed items will not be accepted. Shipping fees are not refundable. Please send us an email at [email protected] with any questions you may have. Buyers will be responsible for shipping back to us for refunds. Shipping costs both ways are not refundable.
***All merchandise returned that is opened or not in original packaging will be discarded. No refunds or exchanges will be issued for such merchandise.***
To return your order: Please email us at [email protected] with your order number, the items you'll be returning, and your return tracking number. A tracking number is required for all returns, otherwise we can not submit the refund.
Countries have different tariffs, taxes, and requirements for incoming shipments so your order may be charged import fees, duties, or taxes. These fees are not included in the final price as they are charged upon delivery.
Please note that the customer is responsible for these charges in order to receive the package. In the event of non-payment, Balsa Circle, LLC. is not responsible for delayed delivery or return shipping if order is refused shipment due to unpaid fees.
We recommend that you check with you local customs office before placing an order for more up to date information regarding these fees.
Changed your mind about size/color/item? Please return it back to us for an exchange for another size/color/item if still in original/sealed condition.
First, please place a new order for the items you want. Then please return the items you want to exchange for a full refund of merchandise returned minus actual shipping of original shipment to you. Please do include both the order # of the original & new order number in documentation along with your return. We will take exchanges up to 60 days from date your order was delivered. Shipping costs both ways are not refundable.
Refunds are issued within 24 - 48 hrs. Please allow 3 - 7 business days for your refund to process. Your refund will be applied to the original card/bank/PayPal account used to purchase the items.
CONTACT US TO START A RETURN
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On orders over $49.00