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COVID-19: A message to our customers
As a small business, your continued support means a lot to us and we want to make sure your events and parties (even if postponed) are the best!
The health and safety of our team and our customers are our top priority so we wanted to let you know what steps we’ve been taking to ensure employee and customer safety.
Here are some immediate changes we’ve made so far -
-- Our customer service team is working remotely so you may hear our very well behaved kids in the background during calls! We are also available on live chat if you have any questions about our products or your order.
-- Our warehouse teams in CA and FL are implementing extra daily cleaning and disinfecting procedures after every round of order picking. We are following current health recommendations to make sure everyone is safe such as making sure our employees have access to hand sanitizer and hand washing facilities. As always, we provide paid sick leave and our employees are asked to stay home if they are sick.
We continue to monitor the latest developments.
Thank you again for your support! Please reach out to us if we can be of any further assistance!
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.
-- Balsa Circle